Customer Relationships (CRM)

The Significance of Customer Experience Have you ever considered how crucial customer experience really is? Research shows that a staggering 88% of consumers prioritize experience just as much as the products or services they receive. The level of experience your business offers can be the deciding factor in building or breaking customer relationships. Therefore, it’s essential to provide an outstanding customer experience consistently. To help you achieve this, we've identified seven key principles of customer service. Let’s explore each principle, along with practical tips for implementation, and discover how customer service software can support your efforts.